It’s a whole new world concerning Customer Relations Management or CRM now that social media plays even MORE an important role in effectivley growing and nurturing your customer base. So let’s try to make some sense of the CRM landscape now that this social media thing is such a big fuss and the tech giants are buying…
Making sense of CRM – Customer Relationship Management in 2010 Leads, Prospects, Customers, Email Campaigns, Phone, Social, and Mobile Communication… A good CRM nowadays should organize all this in a nice clean, web based interface across department, national, and international lines. From my limited experience it appears that as far as CRM or Customer Resource…
